The salesman said he or someone would come the next day after installation and no one came, to see if everything was to our satisfaction. Installers had a torn screen (not their fought) and a broken frame. They said they reported this and another one will be ordered. We are going on three weeks since installation and no new parts. We love the Windows but would like the project finished soon!
Installation team was very proficient and professional. They kept all promises and made the installation as easy as possible given the amount of windows and door installed.
We are absolutely very satisfied with the professional work and installation of our new windows. They look beautiful and are exactly as we visioned the finished product would look. Our house is quieter and cleaner, we live 2 houses from a busy road and do not hear the traffic noise unless we listen for it. Nick and Steve and their crew went above and beyond to make sure everything was done to their high standards and left no dirt or clutter anywhere.
We love our new windows. Our install team was awesome! I believe their names were Todd and Taz? They were fast, clean and efficient.
It took us 4 months to get two sliding glass doors installed. Renewal by Andersen first ordered the wrong doors. The installers were awesome and since they had already taken out our doors, they put in the wrong doors until the right ones could be ordered. We were going out of town for a month and they said the right doors would be ordered while we were gone so that as soon as we returned, they could install them. A week after our return, we had not heard from Renewal by Andersen, so we called. Doors had not been ordered. Each order takes a minimum of two weeks to come in. Two and half weeks later, we call again because no one ever calls us! Yes, the doors are in. We schedule an appointment for installation. The installers come out. Great! Nope - the installers only have ONE door. They didn't order two doors. Now we have one right door and one wrong door. I email the owner in Austin. The production manager calls me. Assures me this will be taken care of ASAP and he will come out to see us when the second door is installed. We wait. No one calls us when the second door comes in. We have to call again. Once again, we schedule. This time, appointment has to be cancelled due to Hurricane Harvey. Understandable? Yes. BUT no one calls to cancel. We are up early on a Saturday and then the installer calls to make sure the office has cancelled the appointment. Once again, the installers are great! No one ever calls us to reschedule this appointment. We call again. We schedule again. The second door is installed. But now it doesn't slide properly. We started this process in May. It is now October. I have to call again. Did the project manager come see us? NOPE. Never heard from him again. We have 43 windows we wanted to replace. Renewal by Andersen quality is great but if it takes this long and this much trouble to get 2 sliding glass doors installed, you can bet we will be going elsewhere.
Dominic's crew was fantastic! They all seem to work very well together. Everyone has their roll and it was obvious on how they all knew when and where to attack next! Very rhythmic! It just flowed effortlessly! We are very happy with the results. It wasn't an easy job. A 30 year old, crooked, log cabin house. They did very well!
I cannot offer enough accolades for this organization and its team. As a former builder, I fully appreciated the complexity of installing a 16 foot gliding window wall. Although we hit a couple of unexpected snags in our homes original construction, they installation team dealt with them easily and put in the extra time needed to complete the project on time without complaint.
Windows look great. One window was cracked upon delivery - installer ordered in corrected right away - I called 2 weeks later to get the status of the delivery. Thank you!
Our new windows are beautiful. I was really impressed with the installation process. Five windows were installed and the whole process took maybe 6 hours. When they left there was nothing for us to do. Everything involved with the installation was clean and painted. They also replaced some trim around a window and hauled off the old windows and any debris. Our bedroom is now much quieter and the temperature more consistent. We are very happy with our new windows! .
I was initially shocked by the price, but it turned out to be in line with competitor. The windows are beautiful. I was blind-sided by the checklist I received a couple of days before the installation--lots of mention of lead (the heavy metal) and furniture moving. It turned out not to pertain to my job, so why was it sent to me? All the workmen have been polite and professional.