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Cut Through the Noise: Sifting Through Online Reviews

Reading online reviews about a contractor is one of the best ways to gauge their reliability and the quality of their services. With the sheer amount of reviews online, however, it can sometimes get overwhelming to make sense of all the info. Renewal by Andersen® of Austin, your go-to company for doors, gives you some tips on how to make an informed decision with the help of online reviews.

Avoid Companies With Few or No Reviews

A lack of reviews often indicates lackluster service from the contractor. In addition, if a company only has a handful of reviews, this doesn’t give you sufficient information. Customers write reviews either because they were so enthusiastic about the service they’ve received or they’re disappointed with it. The lack of reviews could mean the customer couldn’t be bothered to write one because the service was mediocre. You should avoid companies with bad reviews, but a company with very few reviews is also a red flag.

On the other hand, a good number of online reviews indicates the level of service customers received was good (or bad) enough to merit a review.

Avoid Companies With No Online Presence

Never mind the lack of reviews; these companies couldn’t even be bothered to set up a website or a simple social media page, indicating a certain degree of apathy toward customers.

Pay Attention to the Contractor’s Response to Negative Reviews

While bad reviews are red flags, you shouldn’t immediately write off a contractor that has a couple bad reviews. Look for the contractor’s response to the negative review. If there was a problem with the installation of sliding patio doors, for example, did they address the complaint in a professional manner and offer to make it right? How a contractor reacts to negative reviews is extremely telling.

However, online reviews are just part of the vetting process; they only give you a snapshot of the contractor’s performance. Another good indicator is the size and experience of the company. A large company that’s been in the industry for a long time is likely to provide better service than one that’s just getting started.

Renewal by Andersen of Austin offers replacement door and window installation services. To request a free estimate, call (866) 842-3370 or fill out this form. We serve homeowners in Austin, TX, and nearby areas.

Reviews

"Renewal by Andersen delivered a superior product with superior customer service, the best construction, experience and all promises completed professionally and in a timely manner. All my windows were replaced in one day"

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