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How Does the Better Business Bureau Rate Contractors?

BBB ratings are based on the data that the Better Business Bureau obtains about a business, which includes complaints received from past customers. The organization looks for and utilizes information directly from businesses and public data sources.

Find out how the BBB rates contractors and why this rating matters when looking for a company to install your new windows or doors.

Complaint History With the BBB

The BBB looks into the number of complaints filed against a contractor and whether they resolved the issues promptly. If there were filed complaints, the organization tries to determine if the business exerted the appropriate effort to resolve them, even if the customer didn’t like the resolution. Furthermore, the BBB reviews how old the complaints are, and older resolved complaints contribute less to the rating than recent complaints.

Type of Business

The organization also takes note of the size of the business. The BBB’s rating of a business is lowered if it believes that the business raises marketplace concerns or violates the law. The BBB also takes into account how long a company has been in business.


A contractor’s BBB rating can be lowered if the BBB learns that the contractor isn’t being completely honest about their products and practices; for instance, when a business doesn’t provide complete information about its services and ownership. The organization will also reconsider ratings if the company uses a false address or if their address can’t be determined. To make sure the installer of your custom windows is reliable, research them thoroughly, ask for references and read reviews.

Licensing and Government Actions

The BBB constantly checks whether businesses have complete and valid licenses before accrediting them. It also looks into government actions against businesses related to its marketplace activities and whether these affect the reliability of the businesses.

Advertising Issues

Improper use of the BBB name or marks can result in lower ratings. A company’s rating can also be impacted when they raise concerns about the trustworthiness, accuracy or substantiation of advertising claims or compliance with the BBB Code of Advertising.

At Renewal by Andersen® of Austin, we offer the highest quality replacement windows and doors on the market, all backed with comprehensive warranties. Whether you need new sliding windows or superior patio doors, you can count on our expert installers. Call us at (512) 298-2270 or complete our contact form to schedule a free in-home consultation. We cater to homeowners in Georgetown, Texas.


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